Below FAQ are some common concerns of our clients before making a purchase.
If you have other questions, please just send it to customerservice@amz.com.


Please follow the steps below:

Step 1: Browse Our Products

  • Start by exploring our extensive catalog of products. You can use the search bar at the top of the page to find specific items, or browse through categories listed in the navigation menu.

Step 2: Select Your Product

  • Once you find a product you're interested in, click on the product image or name to view its detail page. Here you will find more information, including detailed descriptions, specifications, customer reviews, and related products.

Step 3: Choose Your Preferences

  • Select any available options such as size, color, or quantity. Some products may also offer customization options that you can specify.

Step 4: Add Items to Your Cart

  • After selecting the product specifications, click the “Add to Cart” button. If you wish to continue shopping, you can add more products to your cart in the same way. The cart icon at the top of the page will update to reflect the number of items you have added.

Step 5: Review Your Cart

  • When you are ready to purchase, click on the cart icon to review your selections. Here you can make changes to your order, such as adjusting the quantities or removing items if needed.

Step 6: Proceed to Checkout

  • Once you have reviewed your items and are ready to proceed, click the “Checkout” button. You will be prompted to enter your shipping information. If you are a returning customer, you can log in to your account to use saved information.

Step 7: Enter Shipping Information

  • Fill in your shipping address where you would like your order delivered. If your billing address is different from your shipping address, you will have the option to specify that as well.

Step 8: Choose Shipping Method

  • Select a shipping method from the available options. Shipping costs and estimated delivery times will be displayed.

Step 9: Make a Payment

  • Choose your payment method. Enter your payment details securely. We accept a variety of payment options including credit cards, PayPal, and more as listed on our payment page.

Step 10: Review and Place Your Order

  • You will have the opportunity to review all the order details, including product details, shipping information, and payment information. Confirm all details are correct. If you have a promo code or gift certificate, enter it in the designated field to apply the discount.

Step 11: Confirmation

  • Click on “Place Order” to complete your purchase. You will see a confirmation page with your order number and a summary of the order details. You will also receive an email confirmation shortly.

Step 12: Track Your Order

  • Once your order is processed and shipped, you will receive a shipment confirmation email that includes tracking information. You can use this to check the status of your delivery.

Should you need any assistance during the ordering process or have any questions, please do not hesitate to contact our customer service team. We are here to help!

We accept most major credit cards such as Visa, Mastercard, Paypal, Shopify Payments, and more. If your payment method isn't one of the listed examples, please e-mail us at customerservice@amz.com so that we can assist you.

Currently, we sell all our products on shop.amz.com.

Orders typically take 24 to 48 hours to process on weekdays.
Orders placed over the weekend will be processed on the next business day.

If you have an account, please sign in and check the status in your user hub. If you don't have an account or can't find the information, contact us with your order number, name, or email for assistance.

Most orders in the US and Canada are delivered within 5-6 business days. If you haven't received a shipment confirmation within 5 days of placing your order, please contact us. Please note that sometimes there might be a delay due to high volume of orders during holidays, which might delay your order for an additional day.


AMZ mall always believes that putting their customer first is the best online retail practice. We guarantee fast and affordable shipping delivery service to cater to your needs. No hidden fees or high shipping charges, we practice 100% transparency towards customers as we calculate the price and shipping fee for our products before you proceed to your cart for checkout. Enjoy free shipping to Canada and the US.

Currently, we only ship within the US and Canada. We're working on expanding our shipping destinations!

Your privacy is our top priority. All orders are shipped as discreetly as possible.

If you're experiencing delivery issues, please contact us with your tracking details, and we'll help resolve the problem.

There's times where our system might not be up to date and some inventory may be out of stock. Is this scenario, we'll reach out to you and inform you of this issue. We can either offer an alternate product at the same price. If you do not wish to go with the alternate option, we can always provide a refund.

Returns & Refunds

Return Policy Terms and Conditions

1. Eligibility for Returns

1.1. Items must be returned within 90 days from the date of purchase to be eligible for a return.

1.2. Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

1.3. Proof of purchase (receipt or order confirmation) must be provided with the return.

2. Initiating a Return

2.1. To initiate a return, please complete the Return Form available on our website or contact our customer service team at customerservice@amz.com or 626-295-2440

2.2. The completed form and proof of purchase can be submitted via email to customerservice@amz.com or
included with the returned items.

3. Return Evaluation

3.1. Upon receipt of your return request, our customer service team will review the information provided and may contact you for further details.

3.2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

4. Returning the Item

4.1. Items should be securely packaged to prevent damage during shipping.

4.2. Include the RMA number and a copy of the proof of purchase with the returned items.

4.3. Ship the items to the address provided in the return instructions.

5. Shipping Costs and Restocking Fee

5.1. The customer is responsible for the shipping costs associated with returning the item, unless otherwise specified.

5.2. We recommend using a trackable shipping method as we are not responsible for items lost or damaged during return shipping.

5.3. A restocking fee of 30% will be deducted from the refund amount for all returned items if the reason for the return is not our fault. This fee covers the cost of processing the return.

6. Processing Returns

6.1. Once the returned items are received and inspected, we will notify you of the approval or rejection of your return within 24~48 hours.

6.2. If the return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 3~5 business days.

6.3. In the case of an exchange, the replacement item will be shipped to you at no additional cost.

7. Non-Returnable Items

7.1. The following items are non-returnable:

- Gift cards

- Downloadable software products

- Health and personal care items

7.2. Sale items or items purchased with a discount are not eligible for return unless specified otherwise.

8. Additional Provisions

8.1. This return policy gives you specific legal rights, and you may have other rights which vary by jurisdiction.

8.2. The terms of this return policy are subject to change without prior notice.

8.3. The interpretation and enforcement of this return policy shall be governed by the laws of the State of California.

9. Contact Information

For any questions or assistance with your return, please contact us at:

AMZ, Inc.

10. Agreement to Terms

By initiating a return, you agree to comply with these Return Policy Terms and Conditions and confirm that all information provided is accurate to the best of your knowledge.

• The product must be unused, untouched, and in its original packaging.
• If the product has been opened but remains unused, we can accept the return as long as all contents are included.
• If any contents are missing, we will unfortunately have to deny the return.

We aim to make our return policy straightforward and fair, ensuring you have a positive experience with our products and services.

• If the customer changes their mind or orders the wrong product, they will cover the shipping costs for the return.
• If we made a mistake and shipped the wrong product or color, we will cover the return shipping costs.

We strive to ensure a fair and hassle-free return process, accommodating both our customers' needs and our commitment to excellent service.

Yes, there is a restocking fee for returns:

• We charge a 30% restocking fee for all returns that are not due to our error.

We strive to be transparent and fair, ensuring you are aware of any applicable fees upfront.

To cancel an order, please contact us immediately. Once an order has been processed and shipped, we are unable to cancel it.

All refunds are issued once your return is approved and received by our team. Refunds will be issued to the original payment method used. For purchases outside our main store, refunds will be issued through the corresponding marketplace.

• Yes, we require proof of purchase to accept any returns. Please provide your receipt, order confirmation, or any other valid proof of purchase to ensure a smooth return process.

When a return is due to a defective product or an incorrect item shipped, we handle it promptly and fairly:

• Proof of Purchase: Please provide proof of purchase to initiate the return process.
• Proof of Error: We will request proof of the error (e.g., wrong color, wrong product) and review it against our system to confirm it was our mistake.

Once verified, we will ensure a swift resolution to make things right for you.

Yes, we do allow exchanges under certain conditions:

• Company Error: If we made an error with your order, we will provide a return label for you.

• Exchange Process: Once the tracking number shows that the product is en route back to us, we will send out the exchange promptly.

We aim to make the exchange process as smooth and convenient as possible for our customers.

Once the returned items are received and inspected, we will notify you of the approval or rejection of your return within 24~48 hours.

If the return is approved, a refund will be processed, and a credit will be applied to your original method of payment
within 3~5 business days.


Ensure your toy is fully charged. Hold down the power button for a few seconds to see if it activates. If you still encounter issues, contact our support team for assistance. Different toys may have different activation methods.

If your toy ceases to function properly after use, it may be covered under our warranty policy. Contact our support team at customerservice@amz.com with details of the issue and your order information to explore options for replacement or repair.

Your safety is important to us. Please refer to the user manual that comes with your toy for specific safety guidelines and usage instructions as all toys are created with different materials. Always use the product as intended and follow recommended cleaning and care procedures. If in doubt, use warm water with a light soap or toy cleaner.

Our toys come with a one year manufacturer's warranty covering defects in materials and workmanship. Check the product details for specific warranty information or contact us for clarification.


You can contact us anytime at our website by filling out the "Contact Us" form, the chat icon on the bottom of our homepage, or sending us an e-mail message at customerservice@amz.com; If we miss your chat message, we will follow up by e-mail. Please make sure to check your time zone difference and anticipate the time differences if you are out of state or country.

We are open for business at 9:00AM - 5:00PM (PST) from Monday to Friday. We are closed on Saturdays and Sundays.

We respond with 24 hours on business days. Please expect a delay if contacting us after 5pm on Friday. We will reply to your question on the next business day we return to the office.

Yes there is, please contact us at the following number for any questions or concerns: (626) 295-2440

Yes, we have multiple social medias you can contact and follow us for any new content or news on the following socials:
• Instagram -https://www.instagram.com/amzofficialapp/
• TikTok - https://www.tiktok.com/@amz_mall
• Twitter - https://twitter.com/TheAMZofficial
• YouTube - https://www.youtube.com/@AMZ_Mall
• WhatsApp - https://chat.whatsapp.com/FzMjWPpYeSwJKN2wuaVd57
• Discord - https://discord.gg/adultmeetingzone
• Facebook - https://www.facebook.com/profile.php?id=61554767342522


Our warranty covers a range of issues to ensure your satisfaction and peace of mind:

• Mechanical Failures: Any problems related to the mechanical components of the product that may arise directly from the factory.

• Functional Issues: Issues affecting the functionality of the product that originate from the manufacturing process.

We are committed to providing high-quality products, and our warranty ensures that you are covered for any factory-related defects.

We offer a comprehensive 1-year warranty on our products, starting from the date of purchase. This ensures you can enjoy peace of mind and confidence in the quality and durability of your purchase for a full year. Please save your receipt or proof of purchase to verify warranty.

Our warranty does not cover the following exclusions:

• Normal Wear and Tear: Issues that arise from the natural aging and regular use of the product.

• Misuse or Deliberate Damage: Any damage caused by improper use or intentional harm to the product.

• Unauthorized Modifications: Problems resulting from unauthorized repairs or modifications made to the product.

We encourage users to handle their products with care to ensure longevity and avoid these exclusions.

To claim the warranty, follow these simple steps:
• Start a claim: Please either send an email to customerservice@amz.com or fill out our warranty form in the "contact us" section on the footer of our website. From there click on the "category" drop down menu, select warranty, then select the reason for the warranty claim from the drop down menu.
• Provide Documentation: Submit your receipt, invoice, or proof of purchase from our store.
• Investigation Process: Once we receive your documentation, our team will begin an investigation, which typically takes 24 to 48 hours to complete.
• Resolution: Based on our findings, we will either offer you a replacement toy or provide a refund.

• We cover all fees associated with any warranty claims. This means there will be no shipping, handling, or repair costs for you, ensuring a hassle-free experience. Your satisfaction is our priority, and we are committed to making the warranty process as smooth and cost-free as possible.

Yes, the warranty can be voided under certain conditions:

• Third-Party Purchases: The warranty is void if the product is purchased from an unauthorized third party.

• Intentional Damage: If the toy is intentionally damaged, the warranty will be voided.

*If this toy was a gift, please keep your proof as purchase or order number and marketplace information that this product was purchased from so we can verify warranty. We cannot offer any warranty if this information cannot be provided.*

• Our investigation process typically takes 24 to 48 hours. Once the investigation is complete, it will take an additional 3 to 5 business days to resolve the warranty claim, ensuring a prompt and efficient resolution.

• We do not offer an extended warranty at this time. However, we are committed to providing excellent service and support for the duration of your standard warranty.

• All warranty claims will be processed through us unless the toy was purchased directly from our partner. In such cases, the user will need to contact the manufacturer directly.